We have a high commitment to customer satisfaction. We greatly appreciate our customer’s business, but given the nature of our products, we cannot restock and/or resell any returned item. Therefore, due to hygiene reasons, we do not accept any returns.
We understand that ordering new skincare online can be difficult, that’s why we encourage our customers that when they want to try a new product to purchase our trial sizes before committing to a bigger investment.
If for some reason you had an issue with a product, please contact us and we will try our best to make it right.
In case of damage to a product during shipment, it must be reported to us within 3 days of delivery, and images of the damage to the box and/or the product must be provided in order for us to file an insurance claim with USPS and recover your investment. Once we receive that report and photos we will ship out a new product.
Moon Kissed Natural Skincare is not responsible for any individual reactions to any ingredients in our products. Some people are allergic to natural ingredients. Oils derived from nuts, for example, are found in many natural skin care products, and people with nut allergies should use caution. you can find a full list of ingredients in each of the product descriptions. If you experience an adverse skin reaction, you should discontinue use.
If in doubt, do an allergy patch test on your skin. This involves rubbing a small part of your skin with the product, placing a band-aid over the site, and observing any changes/reactions over a 24 hour period. If you have a reaction, such as a rash, then do not use the product in question.
The statements regarding our products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
Our shipping is weight based to ensure accurate shipping costs and no delays in product arrival.
USA shipping (within the United States).
All orders ship via USPS Flat Rate.
Some flat rate shipping price exceptions may apply, such as select custom orders, bulk orders, special shipping requirements, etc.